The mission of Bullfrog Transmissions is to strive for continued growth in the greater Victoria community by providing quality automotive repair services by a team of auto care specialists that are dedicated to the complete satisfaction of each and every member of the community that brings their auto to our shop for repair service. Bullfrog Transmissions will achieve this by adhering to the following principles:
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Hiring a team of automotive care specialists that maintain high ethical standards, are well trained and dedicated to a continued goal of 100% customer satisfaction.
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Ongoing education and training to our staff.
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Maintaining a up-to-date vehicle data.
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Purchasing and maintaining only the best automotive diagnostic equipment available.
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Keeping an environmentally responsible shop.
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Ensuring a clean, safe work environment.
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Constantly performing evaluations of our organization's goals and establishing new goals for the overall betterment of our company, staff, and the greater Victoria community.
Bullfrog Transmissions will strive to improve our industry's reputation with our integrity and education of our community
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Satisfied Customer
Comments: This is an unsolicited e-mail to comment on my personal experience with Bullfrog Transmissions. I contacted Bullfrog with concerns about my granddaughters 1998 Honda Prelude and the codes that I had accessed indicating a transmission problem. I found Neil professional and knowledgeable in the questions that he answered. I was quoted a lucky and a not lucky price. An appointment was established with an anticipated date of completion. Upon entering the repair facility I was impressed with the cleanliness and layout of the facility. I was apprised of their findings and trusted them implicitly. The car was ready as promised with a cost as quoted. Their was a glitch! The radio did not work after the battery was disconnected and my grandaughter did not have the code as she was the second owner. Can you imagine the horror that a 19 year old would have to endure? Neil advised me of this problem prior to the delivery of the vehicle to my granddaughter assuring me that it would be
looked after. An appointment was arranged to our convenience and they stated that they would need the vehicle for up to three hours. My grandaughter dropped off the car at the appointed time. You cannot imagine how surprised I was to receive a call twenty minutes later to say that the car was ready! The radio works and she has the code, next week she leaves to attend the University of Calgary. I feel confident that if a problem does arise, which I seriously doubt, it will be looked after by their affiliation with the ATRA network. Would I recommend Bullfrog Transmission to the customers of my garage and friends,definitely!
Carl Johnson
carl
victoria bc
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